"Sustainable Lean Six Sigma Training and Consultancy"

Transactional - Call Centre Sales

Applying Lean and Six Sigma into a service environment can provide the same level of benefits in terms of improved quality, cost and delivery as a traditional Lean Six Sigma project.  

This particular case study details within the problem statement the excessive levels of wastes found within a call centre environment. By classifying the issues found from the assessment into the 7 wastes it was possible to focus and priorotise the problems and develop client focused solutions

Transactional - Call Centre Sales Case Study